The key difference in Air New Zealand Gas Turbines' service is our focus on customer support. Maybe it's our background in supporting airline day of operations but our customers always comment on our dedication to providing a customised solution to their needs.
Air New Zealand Gas Turbines assigns a dedicated customer support representative - our customers' 'go-to guy' - for every depot visit or field service requirement.
Our idea of customer support means..
- Single point of contact for customer during work in progress
- Extensive gas turbine experience and access to subject matter experts
- Involved end-to-end from proposal development to engine installation
- Weekly progress reports
- Technical and field visit reports
- Customer specific requirements are fully documented
- Committed to total quality and customer satisfaction
- Customer satisfaction and feedback follow-up